Onsite Technology
Managed Support Services
Telecoms Products
Aspire can provide your business with a next generations Contact Centre Platform to host your business communications with the greatest balance of features and price.
All the features you need to run a successful Contact Centre
Call Transcription Service
WebRTC - Voice communications through your browser
CRM Integrations (Zoho, Salesforce, hubsolv etc)
The CCP will send a steady flow of calls to your agents, enabling big increases in agent talk time over tradional phonelines.
The CCP gives you all the functionality you need to get the most out of the data your business creates throughout the day.
It provides up-to-date reports on duplicate records, will automatically identify and remove answer phones and disconnected numbers from your list, and continuously recycles the data to ensure maximum efficiency.
Monitor the performance of just about everything with the Aspire CCP, including individual agents, teams, campaigns, specific data and KPIs. You will have all the tools to get the maximum results from your operations.
Our CCP gives you in depth reporting in real time to help you make quick, informed business decisions.
Making sure our customers are compliant with all the relevant regulations is important to us.
Like all of our products and services, our CCP is fully compliant with Ofcom, ICO, TPS, MoJ and PCI regulations and requirements. We will provide free advice and training to help you ensure your operations are fully compliant with the applicable regulations.
You can provide an excellent level of customer service, as our CCP includes features such as client notes, automated emails/SMS and automatic call back scheduling.
As our hosted dialler is based in the cloud, it can be scaled up indefinitely.
This high level of flexibility means that you can go from 1 to 1000 agents overnight, for instance, and even use it in multiple locations around the world.
By utilising the scripting and call flow options on our CCP, your agents will always be presented with the correct script that will dynamically update depending on the responses of the customer.
Agents can collect customer responses onscreen in real-time, with completed forms being forwarded on via Email to managers, or via API to your CRM.
Importantly, we have specially designed our CCP to be simple to use for agents, team leaders, supervisors, managers and admins.
There is no need for extended training sessions and no agent ‘down-time’ as they become accustomed to the system. Remote Training sessions over video are included for free when you get started with the system.
At Aspire we take data protection, privacy and security extremely seriously.
We make use of SSL certificates to provide strong RSA Encryption across all web communications.
Importantly, our serves are whitelisted and can only be accessed via your office premises and ours – these firewalls are used to block access from anywhere outside your organisation.
As your CCP is critical to your business, we offer 24-hour support to provide full peace of mind.
We perpetually monitor all of our servers and customer traffic in order to identify any potential issues before they impact your business. Fix before fault.
Did you know we also provide Business Phone Systems of all shapes and flavours?
We can source large volumes of assets for resale - Would you like to receive a newsletter with our incoming stock deals
See how we saved Muggins and Borrowmore Solicitors £2000 a month on their IT and Telecoms by consolidating their suppliers.
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